Frequently Asked Questions
Where do you shoot in?
Being a Forster local for most of my life, I'd like to think I know THE places to be. Generally I choose the locations, however these are your photos, so if you have any ideas or preferences I'd love you to share them with me! For newborn sessions, I shoot these in my home studio in Tuncurry.
When should we expect to receive our photos?
My typical turnaround time is three to four weeks.
Do you travel?
Absolutely I do! I love exploring new places and capturing people in new locations. Just cover my travel fee and I'm there!
What should I wear to my shoot?
Beautiful photos don't just happen, they are carefully curated and styled. While the aim is to look effortless, this actually takes some effort! I'm a big fan of neutral tones, and colours that don't distract from what I really want to capture. You and your loved ones, your expressions and the beautiful locations that surround us. With a long-term game in mind, keeping things neutral and classic is always a winner for photos that won't date.
I do offer a handful of client wardrobe pieces. If you wish to wear these, please let me know in our confirmation emails and I will bring them to our session. Client wardrobe pieces are found in the highlight reel on my Instagram.
How many photos can we expect to receive?
I provide a collection of all edited photos in an online gallery where you can select 30 of your favourites.
What if I LOVE more than 30 photos?
If you wish to upgrade your gallery to include more images, you can pay an additional fee of $20.00 per image, after the 30 images included in the package.
What if the weather isn’t playing nice?
At my discretion, I will confirm with you on the day of our session.
Do you offer gift vouchers?
You bet I do! If you are considering giving a session for a gift, please get in touch so that I can send one of my beautiful vouchers to complete the perfect gift.
What is your cancellation/ rescheduling policy?
I absolutely understand that things change and can be out of our control. I do charge a $50.00 non-refundable deposit when you book your session. If you wish to reschedule your session, I require a minimum of 48 hours notice otherwise a $50.00 fee will be charged if you reschedule within the 48 hour period. Time is precious and if you give less than 48 hours notice, it is unlikely I will fill your spot last minute.
How do I book?
Simply flick me an email at capturedbyelana@gmail.com or complete the form in the 'Contact Us' tab. I can't wait to meet you!